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Support and Frequently Asked Questions
This FAQ section will answer most of your questions and solve many of the most common connection issues. However, should you need to contact support, send e-mail here:
support@findnot.com
Help us help you:
Please include your FindNot username when you write. If possible write from your FindNot e-mail account or the contact e-mail that you gave us when you signed up. When describing your problem, please include which connection you were attempting: VPN, SOCKS5 Proxy or SSH tunnel. If we have to correspond more than once about an issue, keep in mind we do not keep a record of e-mail, so please use the reply feature on your e-mail client that includes the previous conversation.
New! Try our new user support forums!
Findnot.com Frequently Asked Questions
General (26) :: Setup (16) :: Signup (6) :: Troubleshooting (14) :: PPTP VPN (5) :: SSH Tunnel (10) :: OpenVPN (2) :: Direct Socks 5 (2) :: e-Mail (6) :: Free Bonus Software (3) :: PuTTY (7) :: Sales-FAQ (1) :: Windows Vista (1) ::
Support-FAQ » General- What's the difference between a standard Findnot subscription and Findnot PRO? :: Views: 3458
- What's the difference between the PPTP VPN and OpenVPN? :: Views: 2572
- How can I get a free trial? :: Views: 2260
- Are there bandwidth limits? :: Views: 2174
- What kind of speed can I expect? :: Views: 1805
- I log in to your server, but the site I am visiting still knows who I am? :: Views: 1631
- What is the difference between PPTP VPN, OpenVPN, SOCKS5 Proxy and SSH Tunnel? :: Views: 1503
- How do I know that the service is working? :: Views: 1500
- How do I cancel my subscription? :: Views: 1472
- Will the service work with my p2p app? :: Views: 1468
- It appears you are having me setup a dial-up connection. How do I connect via high speed? :: Views: 1329
- Can I use my subscription on more than one computer? :: Views: 1235
- What is your support phone number? :: Views: 1058
- Since the connection between my computer and your server is encrypted, shouldn't I see the little padlock in my browser, indicating encryption? :: Views: 1035
- I would like to upgrade my subscription. How do I do that? :: Views: 998
- How do I change my password? :: Views: 924
- I need to change/update my billing information. How can I do this? :: Views: 913
- Can I send out bulk mail on your servers? :: Views: 827
- Does FindNot get rid of cookies, spyware and my browser history? :: Views: 759
- Will your service work for Mac? :: Views: 748
- How do I change my username? :: Views: 689
- Can I connect using Linux? :: Views: 652
- In the E-mail login I have the option for HTTP compression. What is that? :: Views: 596
- FindNot email error: Your request didn't contain the proper sessionid cookie :: Views: 526
- Can my ISP still limit traffic? :: Views: 268
Support-FAQ » Setup- What are the settings for the SSH for Firefox? :: Views: 1717
- What is the difference between PPTP VPN, OpenVPN, SOCKS5 Proxy and SSH Tunnel? :: Views: 1503
- It appears you are having me setup a dial-up connection. How do I connect via high speed? :: Views: 1329
- How can I connect my application directly to your SOCKS 5 Proxies? :: Views: 1326
- Is there a way to automatically reconnect the SSH tunnel? :: Views: 1068
- How do I choose another server? :: Views: 970
- Is there a way for the SSH tunnel connection remember my login info? :: Views: 948
- My application doesn't support SOCKS 5 proxies. How can I connect? :: Views: 814
- What are the settings for the SSH for Internet Explorer 7? :: Views: 803
- Will your service work for Mac? :: Views: 748
- How do I disconnect from your servers? :: Views: 658
- Can I connect using Linux? :: Views: 652
- Where is the setup page? :: Views: 635
- What are the settings for the SSH for Internet Explorer 6? :: Views: 521
- Can I connect my mac using the ssh tunnel from the command line? :: Views: 513
- I use Windows 98/ME. How do I set up the VPN? :: Views: 494
Support-FAQ » Signup- What's the difference between a standard Findnot subscription and Findnot PRO? :: Views: 3458
- How do I cancel my subscription? :: Views: 1472
- I would like to upgrade my subscription. How do I do that? :: Views: 998
- I need to change/update my billing information. How can I do this? :: Views: 913
- What kind of payments do you accept? :: Views: 904
- How much does it cost? :: Views: 762
Support-FAQ » Troubleshooting » PPTP VPN- What's the difference between the PPTP VPN and OpenVPN? :: Views: 2572
- The PPTP VPN will not connect! :: Views: 2254
- The PPTP VPN gives me an error 741. How can I fix it? :: Views: 939
- My PPTP VPN connection drops. What can I do? :: Views: 835
- I am getting an IPX/SPX error? :: Views: 576
Support-FAQ » Troubleshooting » SSH Tunnel- What are the settings for the SSH for Firefox? :: Views: 1717
- Is there a way for the SSH tunnel connection remember my login info? :: Views: 948
- The SSH will not connect! :: Views: 924
- What are the settings for the SSH for Internet Explorer 7? :: Views: 803
- After entering my username/password, PuTTY shows me an error. :: Views: 753
- I get an RSA key warning when I log in to the SSH tunnel. What is it? :: Views: 646
- When I try to type my password into PuTTY, nothing happens. :: Views: 642
- Putty will not let me enter a password! :: Views: 607
- What are the settings for the SSH for Internet Explorer 6? :: Views: 521
- Can I connect my mac using the ssh tunnel from the command line? :: Views: 513
Support-FAQ » Troubleshooting » OpenVPN- What's the difference between the PPTP VPN and OpenVPN? :: Views: 2572
Support-FAQ » Troubleshooting » Direct Socks 5- How can I connect my application directly to your SOCKS 5 Proxies? :: Views: 1326
- My application doesn't support SOCKS 5 proxies. How can I connect? :: Views: 814
Support-FAQ » e-Mail- Can I send out bulk mail on your servers? :: Views: 827
- I want to send anonymous email. How do I do that? :: Views: 782
- In the E-mail login I have the option for HTTP compression. What is that? :: Views: 596
- What are the POP3/SMTP settings for my FindNot mail account? :: Views: 552
- FindNot email error: Your request didn't contain the proper sessionid cookie :: Views: 526
- When I try to send email while connected to your service I get an error (or the message gets stuck in the outbox). :: Views: 514
Support-FAQ » Free Bonus Software- I need a registration code for the free bonus software. Where do I get that? :: Views: 565
- I am having trouble registering my FREE BONUS SOFTWARE. :: Views: 538
- How many computers can I install the free bonus software on? :: Views: 480
Support-FAQ » PuTTY- Is there a way to automatically reconnect the SSH tunnel? :: Views: 1068
- Is there a way for the SSH tunnel connection remember my login info? :: Views: 948
- What the heck is PuTTY? :: Views: 768
- After entering my username/password, PuTTY shows me an error. :: Views: 753
- I get an RSA key warning when I log in to the SSH tunnel. What is it? :: Views: 646
- When I try to type my password into PuTTY, nothing happens. :: Views: 642
- Putty will not let me enter a password! :: Views: 607
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- June 23 , 2008 - NEW! Now Accepting Liberty Reserve!.
- May 07 , 2008 - NEW! PRO Server added! - See here.
- Dec 20, 2007 - FindNot is now accepting Western Union.
- Sept 4, 2007 - FindNot News! User Submitted news, articles and more!
- July 7, 2007 - Internet Security and Privacy Articles. Check the articles page.
- June 13, 2007 - One month standard subscriptions. Check the signup page.
- May 26, 2007 - Registered Users: Take a second and check out this post in the user forum.
- May 25, 2007 - Updated FAQ page!!
- Mar 11, 2007 - PRO Server added! - Germany. See here.
- Feb 22, 2007 - PRO Server added! - Fremont, CA - US. See here.
- Feb 12, 2007 - New Website layout debut! You asked for it, and once again we listened.
- Feb 1, 2007 - FindNot PRO Service launches, providing faster speeds for your higher bandwidth applications.
- Jan 30, 2007 - Our Affiliate, XSPMail.com publishes a review of FindNot.
- Jan 15, 2007 - FindNot introduces OpenVPN connections for all of our servers! See here for setup details...
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